Refund Policy – Arcane Softworks
At Arcane Softworks, every project is custom-built and governed by a written agreement between the client and Arcane Softworks (“the Agreement”). Our refund policy is designed to reflect the commitment of time, planning, and resources dedicated to each project.
1. Contract Terms Govern All payments, deliverables, milestones, and responsibilities are bound by the terms outlined in the Agreement signed before project commencement. By proceeding with any payment, the client acknowledges and agrees to these terms.
2. No Refunds After Project Start Once a project has begun (defined as the earlier of (i) payment of any invoice, (ii) commencement of design, development, consultation, or related services) all payments are non-refundable. This includes, but is not limited to, deposits, milestone payments, and full project fees.
3. Deposits All deposits made to secure services are non-refundable under any circumstances. Deposits are required to schedule and allocate resources and are not transferable.
4. Project Termination If a project is terminated by the client before completion, no refunds will be issued for payments already made. Any unpaid work completed up to the point of termination will be invoiced and payable according to the Agreement.
5. Exceptions In rare cases, Arcane Softworks may, at its sole discretion, issue a partial refund if no substantial work has begun and both parties agree in writing to terminate the Agreement early. This is not guaranteed and is evaluated case-by-case.